Support Engineer
We usually respond within a week
We are seeking a skilled and dedicated Support Engineer to join our dynamic team.
About Us: Driven by our purpose to safeguard lives, property and the environment, we empower healthcare providers to orchestrate safe and excellent patient care. As a Support Engineer, you will play a critical role in maintaining the quality and reliability of these solutions. If you have a passion for troubleshooting, problem-solving, and delivering excellent customer service, we would love to have you on board.
Key Responsibilities:
- Provide exceptional technical support to clients via phone, email, or chat.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Document and track support cases, ensuring timely resolution.
- Collaborate with different departments to escalate and resolve complex issues.
- Monitor system performance and provide recommendations for improvements.
- Assist in projects as needed to support the team and organizational goals.
Must-Have Qualifications:
- A degree in Computer Science, Information Technology, or a related field.
- Previous experience in a technical support or customer service role.
- Strong technical skills with an ability to diagnose and resolve technical issues.
- Strong knowledge of Windows operating systems.
- Excellent communication skills, with the ability to simplify technical jargon for non-experts.
- Proficiency in both Norwegian and English, both spoken and written.
- The ability to work independently as well as part of a team.
- Singular European citizenship/passport, due to requirements from our clients.
Preferred Qualifications:
- Experience with Zendesk or similar customer support systems.
- Competence with Windows operating systems and IIS (Internet Information Services).
- A demonstrated willingness and enthusiasm for learning new concepts and thoroughly understanding applications.
- The ability to assist in projects as needed to support the team and organizational goals.
Why Join Our Team? As a Support Engineer at our company, you will have the opportunity to grow your technical skills and contribute to our mission of delivering world-class solutions. We offer:
- A collaborative and inclusive work environment.
- Opportunities for professional and personal development and career advancement.
- Access to the DNV Imatis Academy for comprehensive training and skill development.
- Competitive salary and benefits package.
- Flexible working hours and a healthy work-life balance.
Our Values:
- We Care: We care for and support each other, the patients, and their caregivers.
- We Dare: We dare to be bold, to explore, to be different, and to be innovative.
- We Share: We share our knowledge and experience to constantly improve. We collaborate with each other and our customers and partners, and we continue to grow and develop as a result.
Take Your Career to the Next Level: If you are driven by the desire to solve complex technical problems and provide top-tier support, we encourage you to apply. Join us and become an integral part of a team that values innovation, excellence, and customer satisfaction.
Apply Today: Help us set new standards in technical support and customer service. Apply today and take the next step in your career.
- Department
- Support Services
- Locations
- Porsgrunn
- Remote status
- Hybrid Remote
![Picture of Frank Hagen-Larsen](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/square_226-v4/image_uploads/c4444391-90f7-4b4b-b235-f7995c10d95d/original.jpeg)
Porsgrunn
About DNV Imatis
DNV Imatis is a Scandinavian software and information technology provider specialising in solutions tailored for the healthcare sector. Our team is driven by a shared passion for leveraging technological advancements to drive human progress.
Comprising a diverse range of professionals, from product owners and system engineers to salespeople, developers, application specialists, product designers, and testers, our team reflects a rich tapestry of knowledge and personalities.
We hold a distinctive position, having delivered eHealth solutions to hospitals and municipalities in Norway and internationally for more than two decades. Our collective aim is to craft digital tools that empower healthcare providers to orchestrate safe and excellent care. We take pride in the fact that we develop and enhance all our software in-house, and our commitment to excellence has been recognised through various accolades. Including innovation prizes from esteemed entities such as the Confederation of Norwegian Enterprise and the Rosing prize.
Our Purpose is to safeguard life, property, and the environment.
Our Vision is to be a trusted voice to tackle global transformations.
Driven by our purpose, we empower healthcare providers to orchestrate safe and excellent care. With our unique combination of technical and healthcare expertise, our vision is reflected in being a trusted voice in creating sustainable healthcare environments.
We hold our values dearly. Our values are beliefs that shape our culture and performance.
We care for and support each other, the patients and their caregivers.
We dare to be bold, to explore, to be different and to be innovative.
We share our knowledge and experience to constantly improve. We collaborate with each other and our customers and partners, and we continue to grow and develop as a result.
DNV Imatis is part of the DNV Group
DNV is an independent assurance and risk management provider, operating in more than 100 countries. Through its broad experience and deep expertise DNV advances safety and sustainable performance, sets industry standards, and inspires and invents solutions.
Driven by its purpose, to safeguard life, property, and the environment, DNV helps its customers seize opportunities and tackle the risks arising from global transformations. DNV is a trusted voice for many of the world’s most successful and forward-thinking companies.
Support Engineer
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